HELP! I can't get past the sign-in page!

About our use of cookies and help signing in

You may sign in with or without using cookies.

• HELP! I can't get past the sign in page!

What is a Cookie?

A cookie is a small file that we create to store information on your computer. We do not use cookies to track what other sites you have visited, or to look at or track any personal or confidential information about you. We make use of cookies to enable authorization control for online subscriptions.

We delete all our cookies when you click "Sign Out".

You are not required to accept "cookies" to use this site; however, if you choose not to accept them, click the alternate sign in link on the sign in page. If you do not accept cookies, you cannot use the convenient auto sign in feature, and the only way you can sign out is to quit your browser.

There are four cookies used in our system:

"acceptsCookies" certifies that you are using a browser which accepts cookies.
"username" identifies you to our system as a valid user.
"pswd" tracks your password (encrypted).
"JServSessionId" identifies your session to our computer.

Unless you use the "Auto Sign In" option on the sign in page, the cookie information we create in your browser is destroyed as soon as you quit your browser. On the other hand, if you use the "Auto Sign In" option once and accept the cookies, on future occasions, the system will only set one cookie, since the other cookies remain resident on your computer until you delete them using "Sign Out."

What happens when I check the 'Auto Sign In' box on the sign in page?

If you are using a browser that supports this feature, your User Name and Password are encrypted and saved locally to your computer in a file called a "cookie," eliminating the need to type them in each time you visit our site.

When you select "Auto Sign In" you are allowing anyone who has access to your computer to have access to your subscription to The Oncologist CME Online. At any time you may sign out from the "Sign Out" option at the top of most pages.

What happens when I click on 'Sign Out' at the top of the page?

When you enter your username and password you 'Sign In.' This allows you to view access-controlled content.

If you use a computer that others have access to, we strongly recommend that you sign out when you are done using The Oncologist CME Online. If you do not, then others can click on Change Password and take over your subscription.

It is quite likely that you do not want this to happen, so we recommend that you sign out once you are finished using The Oncologist CME Online. For the length of your subscription, you can always sign back in and view subscriber-only content whenever you wish.

Privacy

See our overall privacy policy here.

If you keep seeing the sign in page and can't get past it, here are some likely explanations:

General Problems:

You haven't registered to use the site.
You must first register a username and password to access The Oncologist CME Online.

Forgot your username or password?
See our registration FAQ.

Cookie Problems:

You are not accepting cookies.
Make sure that your browser's preferences are set to accept cookies.

You are using a program on your computer that automatically deletes cookies.
Two such programs for the Macintosh are "Cookie Cutter" and "WebFree." You will need to create an exception for The Oncologist CME Online in that software.

The date is set incorrectly on your computer.
This confuses our cookies (they have expiration dates). Check to see that your date is set accurately.

Your browser does not support cookies.
You will need to upgrade your browser to one that supports cookies.

You are accessing The Oncologist CME Online via a "proxy server" that is deleting cookies automatically.
You should contact your network administrator to determine whether your institution's proxy server is the source of the trouble.

If you still have difficulty, send us feedback.